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Overview

A roleplay is a voice conversation with an AI persona playing a customer, prospect, or team member. You speak; they respond in real time. When you end the call, JAM scores your conversation against the mission’s scorecard and shows you where you did well and what to improve.

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Before you start

  • A computer with a working microphone (a headset gives the best audio)
  • Microphone access granted to your browser (Chrome, Edge, or Firefox)
  • At least one mission assigned to you, or a published track in the Course Library

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Finding a mission

Open My To Dos from the sidebar. The Your Next To Do card holds your next assigned mission with the track name, due date, and difficulty - click Start to open the briefing. No assignments? Open the Course Library, click any track card to open its detail panel, then click Start on the mission you want.

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Preparing: the mission briefing

The briefing gathers everything you need before the call: the Scenario, Your Goal, the tasks you’ll be scored on, and details about the persona. Pay close attention to Your Tasks - click More details on each one to see what a passing answer looks like. These are the exact criteria the scorecard uses.
To practice in another language, change the conversation-language EN dropdown at the top of the page. The separate Currently shown in selector translates the briefing text only, not the call.
When you’re ready, click Start mission (or Restart mission if you’ve played this one before).

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During the call

Speak naturally - the persona replies in real time to whatever you say. A timer tracks the call length, your task list stays in view, and you can click Show hints if you get stuck. Click End Conversation when you finish. The call also ends if you close the tab, but you’ll lose everything from the current round.
If the call is under about 30 seconds, JAM asks whether to generate feedback anyway or retry. Choose No, thanks! to skip scoring and Restart mission when you’re ready.

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After the call: your feedback

JAM processes the recording (usually 15 to 30 seconds), then switches to the Feedback tab. You’ll see your overall score, a Completed or Incomplete label (the threshold is 70 of 100), and a task-by-task breakdown with tips to improve. See Understanding Your Feedback for a full walkthrough of the feedback page - task statuses, transcript, and conversation stats.

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What happens next

  • Score 70 or higher - the mission is Completed. Click Next Mission to move on, or Restart mission to chase a higher score.
  • Score below 70 - the mission is Incomplete. Review the feedback, re-read the briefing, and click Restart mission to try again.
  • Each completed round earns XP, shown as the badge in the top bar.
  • Your running progress, streaks, and targets live on the My Progress page.
  • Completing every mission in a track earns you a certificate.

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Troubleshooting

Your browser probably doesn’t have microphone access. Click the lock icon in the address bar, open Site settings, find Microphone, and set it to Allow. Reload the page and try again.
A slow connection or a brief platform hiccup can freeze the call. If it stays silent for more than about 10 seconds, click End Conversation and restart.
The conversation never covered that task’s topic - usually because the call was too short or went off on a tangent. Restart the mission and make sure you reach every task from the briefing.
The label changes after the first attempt. If a teammate has been testing the account, or if the mission state was seeded elsewhere, Restart mission still does what you expect - it starts a fresh round.
Last updated: June 2026