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Overview

When a dashboard number needs a closer look - a low average, a stalled track - open that learner’s individual view. You get the same four tabs the learner sees on their own My Progress page (Overview, Assignments, Performance, History), plus access to every round’s full feedback. Use it to prepare coaching conversations with specifics instead of impressions.

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Before you start

  • You need the Coach role and a team that includes the learner - you can only review members of teams you manage.

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Opening a learner’s profile

On the Progress page’s Members tab, click the team member’s row. Their profile opens on the Overview tab with four Learning Progress counters - rounds played, tracks completed, average score, and average score improvement, each with a last-week delta - plus their Open Assignments, an Areas for Improvement card pointing at their weakest mission, and a training-activity chart. The Change user button up top jumps straight to another team member without going back to the table.

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Opening a round’s feedback

Open the History tab and click any round to open that session. You see exactly what the learner saw: the score, the Completed/Incomplete outcome, the per-task evaluation with improvement tips, and the call transcript. The Briefing tab shows the mission brief they played against, in case you don’t know the scenario.

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What’s different from reviewing your own feedback

  • You can comment. The Add comment box under the feedback lets you leave notes on the learner’s session - use it to reinforce a tip or set a goal for the next round.
  • You navigate by learner, not by mission. Your entry point is their profile, and Change user moves you across the team.
  • Everything else - score, task breakdown, transcript, feedback structure - is identical, so anything in Understanding Your Feedback applies here too.

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What happens next

  • Leave a comment on the session so the learner gets your take alongside the AI feedback.
  • If one task keeps failing across rounds, that’s your coaching topic - see Coaching with Scorecard Results.
  • If the learner has nothing to review yet, assign them a track to get them practicing.
Last updated: June 2026