Overview
JAM’s reporting lives on the Progress page (with the Activity dashboard covering engagement trends). Two filters scope everything you see: a team filter and a time-range filter, so the same tabs serve a weekly check-in and a quarterly review. Hover any ⓘ icon for the exact definition of a metric.Before you start
- You need the Coach role - the Progress page only shows data for teams you manage.
What the key metrics mean
- Average Score - the mean score across all rounds in the selected scope. The completion bar is 70: a mission round scoring 70+ counts as Completed.
- Average score improvement - how much users improve from their first attempt to their best attempt on each mission, averaged across all missions. This is your best signal that practice is working: a team can have a modest average score and a healthy improvement number.
- Rounds played vs. Rounds to complete - on the Missions tab, rounds to complete is the average number of attempts needed to pass a mission. A high value flags hard content; combined with a low average score it tells you a mission needs coaching support (or a rethink) rather than more pressure.
- Last time played / active users - engagement metrics; a user counts as active in a week when they completed at least one roleplay round.
Reading the patterns
Front-load your review with three comparisons:- Improvement vs. score. Low score + positive improvement = learning in progress; low score + zero improvement = intervention needed.
- One learner vs. the team. If the team averages 75 on a mission and one person sits at 40, drill into their rounds. If everyone sits at 40, the mission is the problem.
- This period vs. last. The Members tab’s last-week deltas and the Activity charts show direction - a falling active-user count predicts falling scores a week later.
Sharing a report
There’s no export button on the dashboards today. For a recurring leadership report, the practical options are a screenshot of the filtered view, or asking Jammy for the numbers in chat (“How’s the Onboarding sprint going?”) and pasting its summary.What happens next
- A metric worth acting on usually ends in one of three places: a coaching conversation, a new assignment or sprint, or a deadline change (due dates).
- For engagement problems rather than performance problems, start with the Activity dashboard instead.
Related articles
- Monitoring Your Team’s Progress - the dashboards these metrics live on
- Reviewing a Learner’s Performance - following a number down to one person
- Coaching with Scorecard Results - acting on what the report shows
- Getting Answers and Taking Action with Jammy - pulling the same numbers in chat
Last updated: June 2026