# JAM Help Center

## Docs

- [Signing Up for JAM](https://docs.wejam.ai/external/coach/user-documentation/signup.md): Create an account, join or set up an organization, and reach the Getting Started page.
- [Logging In to JAM](https://docs.wejam.ai/external/coach/user-documentation/login.md): Sign in with email/password, Google, Microsoft, or SSO, and reset a forgotten password.
- [Managing Your Personal Settings](https://docs.wejam.ai/external/coach/user-documentation/personal-settings.md): Update your profile, password, interface language, and roleplay language.
- [Getting Help in JAM](https://docs.wejam.ai/external/coach/user-documentation/getting-help.md): Find answers via Jammy, report a bug, or launch a guided tour from any page.
- [Getting Answers and Taking Action with Jammy](https://docs.wejam.ai/external/coach/user-documentation/using-jammy.md): Type what you need in plain language and Jammy - JAM's in-app AI assistant - answers or acts for you.
- [Connecting JAM to Claude and ChatGPT](https://docs.wejam.ai/external/coach/user-documentation/connecting-ai-assistants.md): Use JAM's tools from your own AI assistant by adding the JAM connector, then ask it about your people, content, and progress - or have it take action.
- [Tracking Your To Dos and Progress](https://docs.wejam.ai/external/coach/user-documentation/my-todos.md): See your next assigned mission, track XP and weekly goals, and review completed work.
- [Exploring the Course Library](https://docs.wejam.ai/external/coach/user-documentation/course-library.md): Browse and filter the catalog of published tracks, preview missions, and start practice.
- [Starting and Completing a Roleplay](https://docs.wejam.ai/external/coach/user-documentation/roleplay.md): Find a mission, read the briefing, run the voice call, and reach the feedback page.
- [Understanding Your Feedback](https://docs.wejam.ai/external/coach/user-documentation/feedback.md): Read your overall score, task evaluations, transcript, and conversation stats after a roleplay.
- [Assigning a Track to a Learner](https://docs.wejam.ai/external/coach/user-documentation/assigning-tracks.md): Assign a specific track to an individual learner with a due date.
- [Assigning a Sprint to Your Team](https://docs.wejam.ai/external/coach/user-documentation/assigning-sprints.md): Assign a time-boxed track to an entire team at once.
- [Setting Due Dates and Deadlines](https://docs.wejam.ai/external/coach/user-documentation/setting-due-dates.md): Set and edit deadlines on individual assignments and team sprints.
- [Monitoring Your Team's Progress](https://docs.wejam.ai/external/coach/user-documentation/monitoring-team-progress.md): See who is on track and who is falling behind across your team's assignments.
- [Reviewing a Learner's Performance](https://docs.wejam.ai/external/coach/user-documentation/reviewing-learner-performance.md): Drill into a learner's completed missions to see their scores, task breakdown, and transcript.
- [Coaching with Scorecard Results](https://docs.wejam.ai/external/coach/user-documentation/coaching-with-scorecards.md): Use scorecard task results to prepare targeted coaching conversations.
- [Interpreting Team Reports](https://docs.wejam.ai/external/coach/user-documentation/interpreting-reports.md): Read team completion rates, score distributions, and trends in team reports.
- [Creating a Mission in Jam Studio](https://docs.wejam.ai/external/coach/user-documentation/creating-a-mission.md): Author a roleplay mission with a scenario, tasks, scorecard, and AI persona.
- [Creating and Publishing a Track](https://docs.wejam.ai/external/coach/user-documentation/creating-publishing-tracks.md): Build a track in Jam Studio, add missions, and publish it to the Course Library.
- [Managing the Course Library](https://docs.wejam.ai/external/coach/user-documentation/managing-course-library.md): Publish and archive tracks to control what learners see in the Course Library.
- [Creating and Managing User Accounts](https://docs.wejam.ai/external/coach/user-documentation/managing-user-accounts.md): Invite or create users, edit their details, and deactivate access.
- [Assigning Roles to Users](https://docs.wejam.ai/external/coach/user-documentation/assigning-roles.md): Change a member's role between learner, manager, and owner/admin.
- [Configuring Organization Settings](https://docs.wejam.ai/external/coach/user-documentation/account-settings.md): Configure organization-wide defaults including profile, language, and membership settings.
- [Understanding Billing and Plan Limits](https://docs.wejam.ai/external/coach/user-documentation/billing-and-plan-limits.md): View your current plan, seat usage, and what happens when a limit is reached.
- [Frequently Asked Questions](https://docs.wejam.ai/external/coach/help-and-reference/faq.md): Answers to common questions about using JAM, organized by topic - access, core features, technical issues, content creation, and team management.
- [Call Connection Issues](https://docs.wejam.ai/external/coach/help-and-reference/call-connection-issues.md): Fix roleplay calls that fail to start on corporate networks - connectivity checker, network requirements, and domain whitelisting for voice interactions.
- [How Jam Uses AI - Security & Compliance FAQ](https://docs.wejam.ai/external/coach/help-and-reference/ai-security-faq.md): Answers to common questions from IT departments and works councils about how Jam uses AI and protects data.
- [Using the Jam API for Data Export](https://docs.wejam.ai/external/coach/help-and-reference/data-export-api.md): Create an API key and pull your training data from JAM's data-export endpoint for custom reporting in your BI tool, LMS, or other systems.
- [Export Training Data to Excel](https://docs.wejam.ai/external/coach/help-and-reference/export-to-excel.md): Pull your JAM training data into Excel with Power Query for custom reporting - once set up, refreshing is a single click.
- [Getting Started](https://docs.wejam.ai/external/assistant/getting-started.md): Sign in, connect your tools, and start your first Jam Assistant conversation.
- [Demo & Quickstart](https://docs.wejam.ai/external/assistant/demo-quickstart.md): Get Jam Assistant running quickly with the demo quickstart.
- [Web Chat](https://docs.wejam.ai/external/assistant/web-chat.md): Use Jam Assistant via text in the browser.
- [Voice Calls](https://docs.wejam.ai/external/assistant/voice-calls.md): Make browser-based voice calls with Jam Assistant.
- [WhatsApp](https://docs.wejam.ai/external/assistant/whatsapp.md): Chat with Jam Assistant directly from WhatsApp.
- [Telephony](https://docs.wejam.ai/external/assistant/telephony.md): Make and receive phone calls through Jam Assistant.
- [Add Jam Assistant as an App to Your Home Screen](https://docs.wejam.ai/external/assistant/add-as-app-to-home-screen.md): Add Jam Assistant as an app to your iPhone home screen using Safari.
- [Playbook](https://docs.wejam.ai/external/assistant/playbook.md): Always-loaded rules - personal and org-wide - that guide how Jam Assistant behaves.
- [Playbook Recipes](https://docs.wejam.ai/external/assistant/playbook-recipes.md): Proven playbook patterns and use cases to get the most out of Jam Assistant.
- [Knowledge](https://docs.wejam.ai/external/assistant/knowledge.md): The facts, CRM schema, and reference data Jam Assistant recalls on demand during conversations.
- [Integrations](https://docs.wejam.ai/external/assistant/integrations.md): Connect your CRM, email, and calendar to Jam Assistant.
- [Salesforce Admin Guide](https://docs.wejam.ai/external/assistant/salesforce-admin-guide.md): Set up the Salesforce Connected App for Jam Assistant as a Salesforce admin.
- [Discovering Your CRM Schema](https://docs.wejam.ai/external/assistant/crm-schema.md): Ask Jam Assistant to discover your CRM structure after adding custom fields, pipelines, or object types.
- [Call Connection Issues](https://docs.wejam.ai/external/assistant/call-connection-issues.md): Fix voice calls that fail to start or drop immediately on corporate networks - connectivity checker, network requirements, and domain whitelisting for voice interactions.
- [Troubleshooting Salesforce Connection](https://docs.wejam.ai/external/assistant/salesforce-troubleshooting.md): Fix OAuth errors, permission issues, and sandbox problems when connecting Jam Assistant to Salesforce.
- [Monitoring Team Activity](https://docs.wejam.ai/external/assistant/dashboard.md): Read the admin-only Dashboard to track conversations, CRM entries, and time saved across your team.
- [Chat History](https://docs.wejam.ai/external/assistant/chat-history.md): Review past conversations and search your Jam Assistant history.
- [Hiring Manager Guide](https://docs.wejam.ai/external/hiring-assistant/hiring-manager-guide.md): Set up and evaluate AI roleplay assessments for sales hiring, and interpret candidate results.
- [Candidate Assessment Guide](https://docs.wejam.ai/external/hiring-assistant/candidate-guide.md): Everything you need to know about completing your AI roleplay assessment for a sales role.
- [Integrating Real Call Analysis](https://docs.wejam.ai/external/call-reviewer/integration-guide.md): Connect your transcription provider to Jam so real sales calls are automatically analyzed and scored.
- [Setting Up Enterprise SSO](https://docs.wejam.ai/external/sso/saml-oidc-setup.md): Configure SAML or OIDC so your users authenticate through your corporate identity provider.
- [Create a new real call session](https://docs.wejam.ai/api-reference/real-call-session/create-a-new-real-call-session.md): Attributes the session to exactly one of userId or email. A known email resolves to the existing user. When the email does not match an existing user in the caller's organization, a Member user is automatically provisioned (the account requires setting a password on first login) ONLY when the organi…
- [Get a real call session by ID](https://docs.wejam.ai/api-reference/real-call-session/get-a-real-call-session-by-id.md)
- [Assign a scorecard to a real call session](https://docs.wejam.ai/api-reference/real-call-session/assign-a-scorecard-to-a-real-call-session.md)
- [Export paginated users data](https://docs.wejam.ai/api-reference/data-export/export-paginated-users-data.md)
- [Export paginated teams data](https://docs.wejam.ai/api-reference/data-export/export-paginated-teams-data.md)
- [Export paginated track assignments data](https://docs.wejam.ai/api-reference/data-export/export-paginated-track-assignments-data.md)
- [Export paginated mission assignments data](https://docs.wejam.ai/api-reference/data-export/export-paginated-mission-assignments-data.md)
- [Export paginated sprints data](https://docs.wejam.ai/api-reference/data-export/export-paginated-sprints-data.md)
- [Export paginated tracks data](https://docs.wejam.ai/api-reference/data-export/export-paginated-tracks-data.md)
- [Export paginated missions data](https://docs.wejam.ai/api-reference/data-export/export-paginated-missions-data.md)
- [Export paginated scorecards data](https://docs.wejam.ai/api-reference/data-export/export-paginated-scorecards-data.md)
- [Export paginated sessions data](https://docs.wejam.ai/api-reference/data-export/export-paginated-sessions-data.md)
- [Export paginated real call sessions data](https://docs.wejam.ai/api-reference/data-export/export-paginated-real-call-sessions-data.md)

## OpenAPI Specs

- [docs-json](https://api.wejam.ai/docs-json)