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Overview

Every completed roleplay round produces a scorecard: a 0-100 score plus a verdict for each task the mission asked the learner to accomplish. The score tells you whether to coach; the task verdicts tell you what to coach. You’ll find both on any session you open from a learner’s profile - reviewing other people’s sessions requires the Coach role.

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Reading the scorecard

The headline number - 70 or above marks the mission Completed - sits at the top of the feedback page, and the substance is in the task cards. Each task carries one of four statuses: solved, partly solved, not yet solved, or not yet discussed, with a sentence explaining the verdict. Expand More details to see the evaluated behaviours and the Tips for next time the AI gave the learner.

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Turning verdicts into coaching

The status patterns map to different conversations:
  • not yet discussed usually means the learner never steered the conversation to that topic - practice call openings and agenda-setting, not the topic itself.
  • not yet solved means they engaged and missed - the verdict text names what was missing, so roleplay that moment together and have them retry the mission.
  • partly solved across many rounds suggests a habit, not a one-off - quote the verdict text in your 1:1 and agree on one behaviour to change.
  • One bad task in an otherwise green scorecard beats a vague “your score is low” conversation: it gives you and the learner one concrete, fixable thing.
Use the Add comment box on the session to anchor the conversation - the learner sees your comment next to the AI’s feedback, and it’s still there when they retry.

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What happens next

  • A retry on the same mission shows whether the coached behaviour stuck - watch their next round’s verdict on that task.
  • Recurring weak tasks across the whole team point at content difficulty, not individual gaps - check the Missions tab before coaching anyone.
  • The learner’s lowest-scoring mission is always surfaced as Areas for Improvement on their profile - a ready-made next assignment.
Last updated: June 2026