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Overview

Tracks start life in Jam Studio (under Create in the sidebar), organized in three tabs that mirror the track lifecycle: Templates (the catalog of ready-made tracks), Drafts (your imported copies, visible only to editors), and Published (live in your Course Library). You never build from a blank page - every track begins as a template you import and shape.

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Before you start

  • You need the Editor or Admin role - Jam Studio isn’t visible to Learners or Coaches.

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Choosing a template

Browse the Templates tab using the search field, language filter, and conversation-topic carousel. Each template card describes the skills it trains and offers two paths:
  • Import copies the template into your Drafts unchanged. Pick a translation option (or Do not translate) and you have an editable draft in seconds.
  • Import & Customize opens the Create Customized Track wizard, where contextualization rewrites the template’s scenarios around your organization. The Create Track button at the top of the page starts the same wizard.

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Contextualizing with the wizard

The wizard collects what the AI needs: the template and language, your organization’s description, and the track details - who the audience is, plus any context documents like product sheets that ground the missions in your reality. You can close the wizard once it’s running - the new track appears in Drafts with a processing label and is editable as soon as contextualization finishes.

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Reviewing the draft

Draft tracks are visible only to you and other editors - learners can’t see them yet. Click a draft to review its missions, edit them in the mission editor, reorder them, or remove them. The Customize button runs contextualization over the whole track again.

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Publishing

When the draft is ready, click Publish on its card. The track moves to the Published tab immediately - no confirmation step - and appears in every learner’s Course Library the same moment. Managers can now assign it or run sprints on it.

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What happens next

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Troubleshooting

Contextualization takes a few minutes for a full track. If it stays processing far longer, refresh the page; if it persists, report it from the Help Center.
Check it’s on the Published tab, not Drafts - drafts are editor-only. If it is published, the learner may have filters active in their Course Library hiding it.
Last updated: June 2026