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Overview

A 1:1 coaching assignment puts a track (or a single mission) on one learner’s plate without involving the rest of the team. Reach for it when someone needs targeted practice - a skill gap you spotted in their feedback, or onboarding content the others already completed. To put your whole team on the same track with a shared deadline, use a sprint instead. The learner finds the assignment in their My To Dos.

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Before you start

  • You need the Coach role - the Coaching page isn’t visible to Learners.
  • The learner must be in a team you manage - the user picker only lists your own team members.
  • At least one track must be published in your organization’s Course Library.

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Creating the assignment

Open Coaching in the sidebar, switch to the Individual Assignments tab, and click Create assignment. The tab also lists every assignment you’ve already made, with each learner’s status (Not started → Started → Completed). A three-step wizard walks you through it:
1

Select users

Search and pick one or more learners. Everything you choose in the next steps is assigned to all of them.
2

Choose content

Keep the Track content type to assign a full track, or switch to Mission to assign a single roleplay. Tick the track(s) you want; View details shows the missions inside before you commit.
3

Set due date

Pick the deadline from the calendar. JAM recommends 1-2 weeks; past dates can’t be selected.
Click Assign content to finish. A confirmation appears and you’re returned to the assignments table.

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What happens next

  • The track appears in the learner’s My To Dos, ordered by due date.
  • The assignment row in Individual Assignments tracks their status: Not started → Started → Completed.
  • Assigning a track the learner already has doesn’t create a duplicate - the existing assignment simply stays in place.
  • You can follow their scores and completion in your team’s progress view once they start playing.

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Troubleshooting

The picker only lists members of teams you manage. Ask an admin to add the learner to your team on the Teams page, then create the assignment again.
The learner already had that track assigned. JAM keeps the original assignment instead of creating a duplicate row, so the table looks unchanged.
Last updated: June 2026