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Overview

Need to tweak your profile, set a new password, or change a language? Everything lives on one page, grouped into four cards - Account, Change Password, Language, and Roleplay Language. Each card saves on its own, so edits in one card are kept when you save another. To open the page, click your avatar at the bottom of the sidebar (the circle with your initials) and select Personal settings.
If your organization signs you in via SSO, some fields (typically name and email) may be managed by your identity provider and appear locked. Contact your IT admin to change those.

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Updating your profile information

In the Account card, edit your first name, last name, or email address, then click Save. To change your profile picture, click Edit next to your avatar and upload a new image.

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Changing your password

Type a new password, type it again in Confirm Password, then click Save. The on-screen checklist shows the rules: at least one uppercase letter, one lowercase letter, one number, and at least 8 characters. Changing your password signs you out of all your devices, so you’ll need to sign in again with the new password everywhere.

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Setting your interface language

The Language card changes the language of the JAM interface - menu labels, buttons, and page copy. The options include English, German, French, Spanish, Italian, Dutch, Polish, and 中文 (Mandarin Chinese). Click Save and the menus switch immediately.

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Setting your roleplay language

Roleplay Language is a separate setting. It controls the default language of your voice roleplays, not the interface. JAM pre-selects this language on each mission briefing, where you can still change it before you start the call. Roleplay supports a longer list than the interface - European languages (Portuguese, Greek, Swedish, and more) plus Asian languages (Japanese, Korean, Vietnamese, Thai, Hindi, Indonesian, and others). Scroll the dropdown to see every option.

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Troubleshooting

You haven’t changed anything yet, or a field doesn’t meet the rules (for example, the two password fields don’t match, or a required field is empty). The password checklist shows which rule is not yet met.
This is expected - JAM signs you out everywhere for security. Sign back in with your new password on each device.
Open Personal settings again. The profile menu stays in the same place even when labels appear in the new language. Pick your previous language from the Language card and save.
Your account is likely managed by your organization’s SSO provider. Ask your IT admin to update those fields in the identity system.
Last updated: June 2026