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Overview

A mission is one roleplay with one learning goal, made of three parts: the persona the learner talks to, the scenario that sets the scene, and the scorecard that defines what a good conversation accomplishes. You edit all three in the mission editor - “Magic mode” - reached from any draft track: open the track in Jam Studio’s Drafts tab (visible with the Editor or Admin role) and click the pencil on a mission. New missions start from an existing one via Create similar mission in the mission’s row menu.

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Working in the editor

The editor shows the mission’s title, learning outcomes, and difficulty, with the three building blocks below and the Maker Assistant alongside: describe any change in plain language (“make the customer more skeptical”, “rewrite this for the German market”) and it applies the edits for you - attach context documents to ground them. Every change is preview-only until you save, and Test mission lets you play the roleplay yourself before learners do.

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Setting up the persona

The persona section defines who the learner speaks with: name, profile, workplace, and workplace description, plus gender and voice - preview any voice with the play button. The Detailed persona profile for the AI field holds background only the AI sees, which is what makes the character respond consistently under pressure. Field icons mark what’s learner-facing (shown in the briefing) versus AI-facing (invisible to learners); toggle Learner view to check exactly what they’ll see.

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Writing the scenario

The scenario tab holds the situation description the learner reads, background information for the AI, and the conversation steps - the outline the persona follows through the call, including how to react to what the learner does. Write the description as the learner’s mission brief: who they are, who they’re calling, and what they need to achieve.

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Defining the scorecard

The scorecard lists the tasks the learner must accomplish - each becomes a verdict on the feedback page after every round. Keep each item one observable behaviour (“Confidently introduce yourself and ask to be transferred”), expand Show details to refine the evaluation criteria, and use Add scorecard item for new tasks. Fewer, sharper items beat a long checklist: each one should be coachable on its own.

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What happens next

  • Save your changes, then Test mission to play a round yourself - the fastest way to catch a persona that breaks character or a scorecard that can’t be satisfied.
  • The mission goes live for learners when its track is published.
  • Learner attempts are scored against your scorecard items - managers coach from those verdicts, so wording matters.
Last updated: June 2026