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Overview

JAM plans are licensed per seat, and seats are the only plan limit you manage inside the app - everything else about your plan (pricing, terms, any content allowances) is handled with your JAM contact. The license summary at the top of the Users page (under Administration, Admin role required) is your live meter: seats used / seats total, broken down into registered members, pending invites, and seats still available.

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How seats are counted

Every registered member occupies a seat regardless of role, and pending invites count too - an invitation reserves its seat the moment you send it. Seats free up when you delete a user or revoke a pending invite. If your organization uses domain auto-join, each self-service joiner draws from the same budget, so keep an eye on the meter after enabling it.

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When you hit the limit

Reaching the seat cap doesn’t interrupt anyone who’s already in - practice, coaching, and content work continue unchanged. What stops is growth: the Invite new users flow is blocked and the app points you to your two options - free seats by removing users or revoked invites, or contact JAM to add seats. The limit-reached notice includes a pre-filled email to the sales team with your organization’s details.

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What happens next

  • Need more seats? Use the contact link in the limit notice, or write to support@wejam.ai - plan changes are handled with your JAM contact, not self-service.
  • Freeing a seat takes effect immediately - the summary updates and inviting works again.
  • Auditing who’s worth a seat? The Registered Members table’s Last Active column shows who hasn’t practiced in months.

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Troubleshooting

Your seats are fully allocated. Check the summary’s pending count first - revoking stale invitations is the fastest way to reclaim seats without removing anyone.
Pending invites occupy seats too. Registered + pending together make up the “used” figure.
Last updated: June 2026