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Overview

Roles decide what a user can see and do in JAM. They’re set when you invite someone and changed any time afterwards from the Users page - changing roles requires the Admin role yourself. A person can hold several roles at once - a Coach who is also a Learner is exactly right for managers who practice alongside their team.

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What each role can do

  • Learner - practices assigned missions, earns XP and certificates, sees only their own progress. The default for everyone who trains.
  • Coach - everything a Learner sees, plus the same for their teams: assigns tracks and sprints, monitors team progress, and reviews team members’ feedback. Scope is limited to teams they manage.
  • Editor - creates and manages training content in Jam Studio without the rest of the admin surface.
  • Admin - holds all rights: content, users and roles, organization settings, and licenses.

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Changing a user’s roles

On the Users page, use the member’s Edit action. Add or remove roles in the Role field - each selected role appears as a removable chip - and Save. The change applies the next time the user loads a page; no re-invite is needed.

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What happens next

  • Newly-granted roles add the matching sidebar sections (Coach tools for Coaches, Create and Administration for Editors/Admins).
  • A new Coach still needs a team to manage before the coaching pages show data - set that up on the Teams page.
  • Removing a role hides its surface immediately but doesn’t delete anything the person created.

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Troubleshooting

Coach scope comes from team membership, not the role alone. Add them as the manager of a team and their Activity and Progress views populate.
That’s exactly the Editor role - Jam Studio access without Administration rights.
Last updated: June 2026