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Overview

JAM gives managers with the Coach role two views under Coach in the sidebar. Activity answers “is my team practicing?” - sprint progress, weekly engagement, leaderboards, and the latest sessions. Progress answers “how well are they doing?” - per-member, per-mission, per-session, and certification stats. Both can be filtered to a single team, and Progress adds a time-range filter.

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Checking engagement on the Activity dashboard

Open Activity in the sidebar - it’s your main coaching dashboard. The Manage team sprints section shows each active sprint with its due date and a split of Not started, Started, and Completed - your fastest read on whether a sprint is moving. Below it, Activity Over Time charts Rounds played per week and Active users per week (a user counts as active after completing at least one roleplay round that week). Leaderboards ranks teams and members by XP, all-time or this week, and Recent Sessions lists the latest completed rounds with their scores - click a row to open that session’s feedback.

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Digging into the Progress page

Progress breaks the same data down across four tabs:
  • Members - one row per team member with Last time played, Rounds played, Average score, and Total XP. A dash under Last time played means they’ve never played - your stalled-learner list. Click a member to review their performance in detail.
  • Missions - totals across all users plus a per-mission table (rounds played, rounds to complete, average score), so you can spot the missions your team finds hardest. Selecting a mission draws its performance trend.
  • Sessions - every completed round, newest first, with member, mission, and score.
  • Certifications - who has earned which track certificate, and when.

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What happens next

  • Spotted someone who hasn’t started? Check in with them directly, or extend the deadline if the timeline was unrealistic.
  • A low average score on one mission across the whole team usually means hard content, not a weak learner - consider a refresher sprint on that track.
  • For one struggling learner, drill into their individual performance and use their scorecards to prepare a coaching conversation.
  • Numbers you want to share upward are covered in Interpreting Team Reports.

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Troubleshooting

Data appears only after team members complete roleplay rounds. Also check the All Teams filter - if a specific team is selected, members outside it are hidden.
Stats count completed rounds. A round abandoned mid-call (browser closed, call dropped) doesn’t register - ask the learner to play the mission to the end.
Last updated: June 2026