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Real Call Analysis works by receiving a call transcript from your transcription provider (Fireflies, Gong, Mojo, etc.) and running it through a Jam scorecard to generate structured feedback. The integration sends the transcript to the Jam API via webhook, n8n, Zapier, or a custom HTTP request. API reference: POST /api/v1/real-call-sessions · GET / · PATCH / Integration flow overview showing transcript provider webhook connecting to the Jam API
Push feedback back to your transcription provider is currently in development and will be available in a future update.

Before You Start

  • A Jam account with Owner role
  • A transcription provider that supports webhooks or automation (Fireflies, Gong, Mojo, or similar)
  • A scorecard configured in Jam - you’ll need its ID

Step 1: Create a Jam API Key

Visit auth.wejam.ai/org/api_keys, log in, click New API Key, and copy it somewhere safe. You’ll use it to authenticate every request.

Step 2: Find Your Scorecard ID

Go to app.wejam.ai/real-call?activeTab=scorecards, open the scorecard you want to use, and copy the 24-character ID from the URL (e.g. 507f1f77bcf86cd799439012).

Step 3: Send Transcripts to Jam

API endpoint:
Required fields: Choose your integration method:
  1. Accept the Jam Zapier invitation: zapier.com/developer/public-invite/233240/…
  2. Create a Zap with your transcriber as the trigger
  3. Use Jam - Analyze Transcript as the action
  4. Map: Transcript → transcript field, Sales rep email → email, Scorecard → scorecardId, Meeting title → meetingName
Any language or platform that can receive webhooks and make HTTP POST requests works.

Step 4: Verify the Integration

After setting up, conduct a test meeting with your transcriber and check that the session appears in your Jam dashboard at app.wejam.ai/real-call with all required fields populated correctly.