Understanding Your Feedback

Overview

JAM scores each roleplay based on the mission's tasks. When the call ends, the feedback page opens automatically. To return later, open the mission from My To Dos or My Progress. Then open the Feedback tab.

Prerequisites

A completed roleplay — see Starting and Completing a Roleplay.

Your score and what it means

Feedback page — your score, status message, first task, and the call transcript all share one screen

Your overall score (0–100) sets your mission status. Next to the score, JAM shows a short message that tells you what to do next:

Score	Status	What to do
70–100	Completed	You passed. Review the tips so you can score even higher.
31–69	Incomplete	You are close. Focus on the task named in the status message, then retry.
0–30	Incomplete	Re-read the briefing and your feedback before you try again.

When you are ready to try again, click Start mission at the top of the page.

Reading a task evaluation

Each task from the mission briefing has its own card. The status pill on the right tells you how you did:

🟢 solved — you fully addressed the task

🟡 partly solved — you covered some of it, but key elements were missing

🔴 not yet solved — you tried, but did not meet the criteria

⚪ not yet discussed — the conversation never covered the topic

Click More details on any card to see the evidence behind the rating. Click Less details to collapse it again.

An expanded task card — each observation is tied to the exact moment it happened in the transcript

The expanded card has four parts:

Observations. Specific moments from your call. A green check (✓) marks what you did well. A red cross (✕) marks what was missing. This is the evidence JAM used to decide the status.

Timestamp links. Each observation has a timestamp such as 0:06. Click it to take the transcript on the right to that exact line.

Tips for next time. Specific phrases and techniques you can try in your next round.

Do you agree with this feedback? Click 👍 to agree, or 👎 to disagree. Your response helps JAM improve scoring for everyone.

Reviewing the transcript and recording

The right panel shows the full written exchange and the audio recording. Every observation and every transcript line has a timestamp. Click any timestamp to scroll the transcript to that moment. Click the play icon to hear the audio, or the download icon to save a copy.

If a line clearly does not match what was said, click Report an issue above the transcript. Background noise, overlapping speech, or a quiet microphone can cause errors in the transcription. Reporting the issue sends the recording to the JAM team for review.

Need the transcript in a different language? Click the Currently shown in selector above the transcript to switch. Translations are generated when you request them, and appear within a few seconds.

Your conversation stats

Task cards below the score, with the conversation stats panel on the right

Below the transcript, three numbers describe how you paced the call. Hover over the info icon (ⓘ) next to each label for JAM's guidance.

Talk-to-listen ratio — how many of the total words you said. Aim for less than half, unless you are selling. This leaves space for the other person to speak.

Talk speed — words per minute. Target range: 130–160. Slower sounds flat. Faster is hard to follow.

Longest monologue — the longest time you spoke without stopping. Shorter is usually better. It shows you are asking questions, not giving a lecture.

Using your feedback to improve

You do not need to do every step below. Pick the ones that match how you prefer to practise:

Start with the red labels. Tasks marked not yet solved or not yet discussed are the fastest way to improve your score.

Listen to one moment, not the whole call. Click a timestamp on any observation to jump to that line in the transcript.

Read the tips before you retry. They often include a sample phrase you can use in the next round.

Open the Briefing tab to refresh the scenario, goals, and Persona before you click Start mission again.

Add a comment at the bottom of the page. Use it for your own reflection, or so a manager can add coaching notes.

Troubleshooting

All tasks are marked "not yet discussed"

Your call ended before you had time to cover the mission's tasks. Start a new round and try to cover each task from the briefing at least briefly. A short exchange is enough for JAM to score the task.

The transcript does not match what was said

Usually this means the audio was hard to process — background noise, overlapping speech, or a quiet microphone. Click Report an issue above the transcript to report it. If a specific phrase is consistently wrong, re-record from somewhere quieter.

The score feels wrong

Open the task you disagree with via More details. Under Do you agree with this feedback?, click 👍 or 👎. Your rating helps improve future scoring.

The recording will not play

Browsers often block audio in new tabs. Try these steps in order:

Check that the browser tab is not muted (right-click the tab and look for Unmute tab).

Check that your system volume is up and not muted.

Open your browser's site settings for app.wejam.ai and allow Sound and Autoplay.

Refresh the page and press play again.

If the player still does not start, click Report an issue so the recording can be checked.