> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wejam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Accessing Multiple JAM Organizations

> Invite one person to separate JAM organizations and switch safely between their accounts.

JAM treats each email address as a separate account. If someone needs access to more than one organization, they must use a different email address for each one.

The simplest option is to use two existing email addresses, such as a company address for a training organization and a personal address for a recruiting organization. If that is not possible, a plus-addressed email may provide a second address that delivers to the same inbox.

<Warning>
  Do not rely on plus addressing when Enterprise SSO is enabled for the email
  domain. The identity provider controls the account email and will usually
  return the person's standard address, not the plus-addressed variation. Use a
  different email address or contact [JAM
  support](mailto:support@wejam.ai) before inviting the user.
</Warning>

## Before You Start

* Confirm which email address the user will use for each organization.
* If you plan to use plus addressing, verify that the user's email provider and company configuration support it. Send a test email to the plus-addressed variation before sending the JAM invitation.
* Ask the user to finish setting up one account before starting the next invitation.

## Option 1: Use Different Email Addresses

Use this option whenever the user has access to two email addresses.

For example:

* Training organization: `john.doe@company.com`
* Recruiting organization: `john.doe@gmail.com`

An **Owner** invites each address to the appropriate organization from **Manage members**. The user then opens each invitation and registers with the email address shown in that invitation.

Each address creates a separate JAM account with its own roles, teams, assignments, and activity history.

## Option 2: Use Plus Addressing

Some email providers support plus addressing. It adds `+tag` before the `@` sign:

```text theme={null}
john.doe@company.com
john.doe+recruiting@company.com
```

When supported, messages sent to both addresses arrive in the inbox for `john.doe@company.com`, while JAM treats them as separate account addresses.

<Note>
  Plus addressing depends on the email provider and may be disabled by an IT
  administrator. For example, [Exchange Online enables plus addressing by
  default](https://learn.microsoft.com/en-us/exchange/recipients-in-exchange-online/plus-addressing-in-exchange-online),
  but an administrator can turn it off. Always test delivery first.
</Note>

### For the Owner

<Steps>
  <Step title="Choose a clear tag">
    Use a tag that identifies the second organization, such as `+recruiting` or `+training`.
  </Step>

  <Step title="Test email delivery">
    Send a normal email to the tagged address and ask the user to confirm that it arrived in their regular inbox.
  </Step>

  <Step title="Send the invitation">
    In **Manage members**, invite the user to the second organization with the complete tagged address, such as `john.doe+recruiting@company.com`.
  </Step>

  <Step title="Share the sign-in details">
    Tell the user which address belongs to each organization. They must enter the tagged address exactly when registering and signing in.
  </Step>
</Steps>

### For the User

<Steps>
  <Step title="Sign out of JAM">
    Open your profile menu and select **Sign out** before opening the invitation for the second organization.
  </Step>

  <Step title="Open the invitation">
    Find the invitation in your regular inbox and open its link.
  </Step>

  <Step title="Create the second account">
    Register with the complete tagged address shown in the invitation. Use email and password for this account; Google or Microsoft sign-in usually supplies the standard address and therefore will not match the tagged JAM account.
  </Step>

  <Step title="Sign in to the required organization">
    Use `john.doe@company.com` for one organization and `john.doe+recruiting@company.com` for the other.
  </Step>
</Steps>

## Switching Between Organizations

There is no in-app organization switcher for these separate accounts. To move from one organization to another:

1. Open your profile menu and select **Sign out**.
2. Go to [app.wejam.ai](https://app.wejam.ai).
3. Sign in with the exact email address assigned to the organization you want to access.

<Tip>
  A password manager can store both account addresses and help you select the
  correct one without reusing passwords.
</Tip>

## Reusing Learning Content Across Organizations

Learning content, including tracks, can be made available to more than one JAM organization. This requires setup by JAM and cannot be configured by an organization administrator.

If your organizations should reuse the same tracks, email [support@wejam.ai](mailto:support@wejam.ai) to arrange the setup.

## Troubleshooting

<AccordionGroup>
  <Accordion title="The invitation did not arrive">
    Confirm that a test message reaches the plus-addressed variation. If it does not, ask the user's IT administrator whether plus addressing is supported, or use a different email address.
  </Accordion>

  <Accordion title="Google or Microsoft sign-in opens the wrong account">
    Sign out and use email/password with the exact address from the invitation. Social sign-in usually returns the user's standard email address rather than the tagged variation.
  </Accordion>

  <Accordion title="The organization uses Enterprise SSO">
    Use a different email address for the additional JAM account. Plus addressing is unlikely to work because the identity provider controls the email returned during sign-in. Contact [support@wejam.ai](mailto:support@wejam.ai) if you need help choosing an approach.
  </Accordion>

  <Accordion title="The invitation link no longer works">
    Ask an Owner of the organization to send a new invitation. After registration is complete, use [app.wejam.ai](https://app.wejam.ai) for future sign-ins rather than reopening the invitation.
  </Accordion>
</AccordionGroup>

## Related Articles

* [Setting Up Enterprise SSO](/external/sso/saml-oidc-setup)
* [Logging In to JAM](/external/coach/user-documentation/login)
* [Creating and Managing User Accounts](/external/coach/user-documentation/managing-user-accounts)


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