> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wejam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Answers and Taking Action with Jammy

> Type what you need in plain language and Jammy - JAM's in-app AI assistant - answers or acts for you.

## Overview

Open Jammy from the [Help Center](/external/coach/user-documentation/getting-help)'s **Chat** tab and ask in your own words, in any language: how a feature works, what your team is up to, or to handle a task for you. You're always in control - whenever Jammy is about to make a change, it asks you to confirm first.

## Before you start

* Jammy is available to everyone, but it works within your role: it only shows data you can access, and actions like inviting users or scheduling sprints need the **Coach** or **Admin** [role](/external/coach/user-documentation/assigning-roles).

## What you can ask

### Learn how the platform works

Not sure how something works? Ask Jammy the way you'd ask a colleague - it explains features, walks you through flows, and clears up terminology without you leaving the page.

* "How do sprints work?"
* "Walk me through inviting a teammate."
* "What's the difference between a track and a mission?"

### Look at your org's data

Jammy searches your organization's people, teams, content, and roleplay history and answers in seconds - faster than clicking through the admin pages when you just need one fact.

* "List the learners on the EMEA SDR team."
* "Which tracks do we have in French?"
* "Show me the most recent roleplay sessions for Alice."
* "Are there any pending invites?"

<Tip>
  Jammy searches by matching text, so exact or close-to-exact terms work best.
  For example, search "EMEA SDR" rather than "my European sales team".
</Tip>

### Track progress and coaching

Get a quick read on how your team is doing: Jammy summarizes the same numbers you'd dig out of [the dashboards](/external/coach/user-documentation/monitoring-team-progress) directly in chat, so a standup question doesn't turn into a reporting session.

* "How's the Onboarding sprint going?"
* "Who hasn't started the Cold Calling track yet?"
* "Show me last week's session activity for the SDR team."
* "Who earned the Discovery certification this month?"

### Take action

Jammy can carry out admin tasks for you: describe what you want, review the details it proposes, and confirm - it handles the clicks.

* "Invite [jane@company.com](mailto:jane@company.com) as a Coach on the EMEA team."
* "Invite [carlos@company.com](mailto:carlos@company.com) as a Learner, assign him to the Onboarding track, due next Friday."
* "Schedule a sprint of the Objection Handling track for the SDR team, due in two weeks."
* "Update the Discovery track with our latest sales playbook document."

### Jump around the app

Skip the navigation - name the page or person and Jammy takes you straight there.

* "Open Alice's profile."
* "Take me to the dashboard."
* "Show me the Cold Calling track."

## What happens next

* When you ask Jammy to make a change, it shows a confirmation dialog with the full details - review and confirm, or dismiss it to cancel. Nothing happens without your go-ahead.
* After a confirmed action, the result is live immediately - an invited colleague gets their email, a scheduled sprint appears on [the Coaching page](/external/coach/user-documentation/assigning-sprints).
* Jammy answers from your organization's live data, so anything it reports matches what you'd find on [the dashboards](/external/coach/user-documentation/monitoring-team-progress).
* For billing, account changes, or anything outside Jammy's scope, write to [support@wejam.ai](mailto:support@wejam.ai) - or use [Contact Support](/external/coach/user-documentation/getting-help) in the Help Center.
* Prefer your own AI assistant? The same tools are available outside the app - see [Connecting JAM to Claude and ChatGPT](/external/coach/user-documentation/connecting-ai-assistants).

## Troubleshooting

<AccordionGroup>
  <Accordion title="Jammy can't find the person or team I asked about">
    Jammy matches text, not meaning - retry with the exact name as it appears in
    JAM ("EMEA SDR", not "my European sales team"). If the name is right, your
    [role](/external/coach/user-documentation/assigning-roles) may not have
    access to that data.
  </Accordion>

  <Accordion title="Jammy describes an action but nothing changed">
    Actions only run after you confirm the dialog - if you dismissed it, nothing
    was executed; ask again. If no confirmation appears at all, the action
    likely needs the **Coach** or **Admin** role.
  </Accordion>

  <Accordion title="Jammy is not responding">
    See [Getting Help in JAM](/external/coach/user-documentation/getting-help) -
    close and reopen the Help Center, and use the **Report** tab if it persists.
  </Accordion>
</AccordionGroup>

## Related articles

* [Getting Help in JAM](/external/coach/user-documentation/getting-help) - where Jammy lives, plus tours and bug reports
* [Connecting to Claude and ChatGPT](/external/coach/user-documentation/connecting-ai-assistants) - use the same tools from your own AI assistant
* [Assigning Roles to Users](/external/coach/user-documentation/assigning-roles) - the roles that gate Jammy's actions
* [Monitoring Your Team's Progress](/external/coach/user-documentation/monitoring-team-progress) - the dashboards behind Jammy's numbers
* [Assigning a Sprint to Your Team](/external/coach/user-documentation/assigning-sprints) - what a Jammy-scheduled sprint looks like

***

*Last updated: June 2026*