> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wejam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Signing Up for JAM

> Create an account, join or set up an organization, and reach the Getting Started page.

## Overview

Signing up takes a few minutes: you create an account, confirm your email, then either join your company's existing organization or create a new one. If you create one, a short onboarding captures your company context so JAM can tailor training content to your business.

## Before you start

* A work email address - JAM uses your email domain to match you to your company's organization.

## Creating your account

Navigate to [https://app.wejam.ai](https://app.wejam.ai) and click **Sign up**. You can register with **Google**, **Microsoft**, **SSO**, or email.

For email signup, fill in your **First name**, **Last name**, **Email**, and **Password**, pick your **Language** (the interface language for your account - changeable later in [Personal Settings](/external/coach/user-documentation/personal-settings)), then click **Sign up with email**. JAM sends a verification email - check your spam folder if it doesn't arrive, or click **Resend confirmation email**.

## Joining or creating an organization

After confirming your email, you choose an organization. Already using JAM at your company? The dropdown shows organizations matching your email domain - select yours and click **Join organization**. Setting JAM up for your company yourself? Click **Create a new organization** instead.

## Naming your organization

Enter your **Organization name** - it's visible to all members and invitees, so choose something colleagues will recognize. You also decide here how colleagues join later: let anyone with your email domain join automatically, or keep membership invitation-only.

## Describing your organization

The onboarding page asks for your company's **Website URL** and a **Description** of your industry, products, and customers. This powers AI features throughout JAM - the more detail, the better the AI tailors content to your business. Click **Generate with AI** after entering a URL to auto-draft a description, or write your own, then click **Save Changes** (or **Skip for now** - it's editable later in organization settings).

## Reaching the Getting Started page

Welcome to JAM! You land on the **Getting Started** page with an optional platform tour and an activation checklist to guide your first steps.

## What happens next

* Work through the activation checklist - it walks you through [trying a roleplay](/external/coach/user-documentation/roleplay), exploring the [Course Library](/external/coach/user-documentation/course-library), and inviting your team.
* Created a new organization? You hold the **Admin** role - [invite your colleagues](/external/coach/user-documentation/managing-user-accounts) and [build your first track](/external/coach/user-documentation/creating-publishing-tracks) when you're ready.
* Your organization description stays editable under [Context & Documents](/external/coach/user-documentation/account-settings), so don't worry about getting it perfect now.

## Troubleshooting

<AccordionGroup>
  <Accordion title="&#x22;Generate with AI&#x22; produces no description">
    The URL must be publicly accessible. Private intranets and localhost
    addresses can't be reached by the AI.
  </Accordion>

  <Accordion title="Redirected back to login after creating an organization">
    Log in with the credentials you just registered. Your organization is intact - this is a session timeout.
  </Accordion>

  <Accordion title="Confirmation email not received">
    Check your spam folder. Corporate mail servers sometimes block automated
    emails. Click **Resend confirmation email** on the confirmation page.
  </Accordion>
</AccordionGroup>

## Related articles

* [Logging In to JAM](/external/coach/user-documentation/login) - sign-in methods and password reset
* [Getting Help in JAM](/external/coach/user-documentation/getting-help) - Help Center, guided tours, and Getting Started page
* [Creating and Managing User Accounts](/external/coach/user-documentation/managing-user-accounts) - inviting your team once you're in

***

*Last updated: June 2026*