> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wejam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Starting and Completing a Roleplay

> Find a mission, read the briefing, run the voice call, and reach the feedback page.

## Overview

A **roleplay** is a voice conversation with an AI **persona** playing a customer, prospect, or team member. You speak; they respond in real time. When you end the call, JAM scores your conversation against the mission's **scorecard** and shows you where you did well and what to improve.

## Before you start

* A computer with a working microphone (a headset gives the best audio)
* Microphone access granted to your browser (Chrome, Edge, or Firefox)
* At least one mission assigned to you, or a published track in the [Course Library](/external/coach/user-documentation/course-library)

## Finding a mission

Open **[My To Dos](https://app.wejam.ai/users/home)** from the sidebar. The **Your Next To Do** card holds your next assigned mission with the track name, due date, and difficulty - click **Start** to open the briefing.

No assignments? Open the **[Course Library](/external/coach/user-documentation/course-library)**, click any track card to open its detail panel, then click **Start** on the mission you want.

## Preparing: the mission briefing

The briefing gathers everything you need before the call: the **Scenario**, **Your Goal**, the tasks you'll be scored on, and details about the persona. Pay close attention to **Your Tasks** - click **More details** on each one to see what a passing answer looks like. These are the exact criteria the scorecard uses.

<Note>
  To practice in another language, change the conversation-language **EN**
  dropdown at the top of the page. The separate **Currently shown in** selector
  translates the briefing text only, not the call.
</Note>

When you're ready, click **Start mission** (or **Restart mission** if you've played this one before).

## During the call

Speak naturally - the persona replies in real time to whatever you say. A timer tracks the call length, your task list stays in view, and you can click **Show hints** if you get stuck.

Click **End Conversation** when you finish. The call also ends if you close the tab, but you'll lose everything from the current round.

<Note>
  If the call is under about 30 seconds, JAM asks whether to generate feedback
  anyway or retry. Choose **No, thanks!** to skip scoring and **Restart
  mission** when you're ready.
</Note>

## After the call: your feedback

JAM processes the recording (usually 15 to 30 seconds), then switches to the **Feedback** tab. You'll see your overall score, a **Completed** or **Incomplete** label (the threshold is 70 of 100), and a task-by-task breakdown with tips to improve.

See [Understanding Your Feedback](/external/coach/user-documentation/feedback) for a full walkthrough of the feedback page - task statuses, transcript, and conversation stats.

## What happens next

* **Score 70 or higher** - the mission is **Completed**. Click **Next Mission** to move on, or **Restart mission** to chase a higher score.
* **Score below 70** - the mission is **Incomplete**. Review the feedback, re-read the briefing, and click **Restart mission** to try again.
* Each completed round earns **XP**, shown as the badge in the top bar.
* Your running progress, streaks, and targets live on the [My Progress](https://app.wejam.ai/progress) page.
* Completing every mission in a track earns you a **certificate**.

## Troubleshooting

<AccordionGroup>
  <Accordion title="The call will not start">
    Your browser probably doesn't have microphone access. Click the lock icon in
    the address bar, open **Site settings**, find **Microphone**, and set it to
    **Allow**. Reload the page and try again.
  </Accordion>

  <Accordion title="The persona stops responding">
    A slow connection or a brief platform hiccup can freeze the call. If it
    stays silent for more than about 10 seconds, click **End Conversation** and
    restart.
  </Accordion>

  <Accordion title="A task shows &#x22;Not discussed&#x22; in the feedback">
    The conversation never covered that task's topic - usually because the call
    was too short or went off on a tangent. Restart the mission and make sure
    you reach every task from the briefing.
  </Accordion>

  <Accordion title="I see &#x22;Restart mission&#x22; but I have never done this one">
    The label changes after the first attempt. If a teammate has been testing
    the account, or if the mission state was seeded elsewhere, **Restart
    mission** still does what you expect - it starts a fresh round.
  </Accordion>
</AccordionGroup>

## Related articles

* [Understanding Your Feedback](/external/coach/user-documentation/feedback) - score breakdown, task evaluations, transcript, conversation stats
* [Exploring the Course Library](/external/coach/user-documentation/course-library) - browsing and starting tracks outside your assignments
* [Managing Your Personal Settings](/external/coach/user-documentation/personal-settings) - setting your default roleplay language
* [Getting Help in JAM](/external/coach/user-documentation/getting-help) - Help Center, guided tours, Getting Started

***

*Last updated: June 2026*