> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wejam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing a Learner's Performance

> Drill into a learner's completed missions to see their scores, task breakdown, and transcript.

## Overview

When a dashboard number needs a closer look - a low average, a stalled track - open that learner's individual view. You get the same four tabs the learner sees on their own [My Progress](/external/coach/user-documentation/my-todos) page (Overview, Assignments, Performance, History), plus access to every round's full feedback. Use it to prepare [coaching conversations](/external/coach/user-documentation/coaching-with-scorecards) with specifics instead of impressions.

## Before you start

* You need the **Coach** role and a team that includes the learner - you can only review members of teams you manage.

## Opening a learner's profile

On the **Progress** page's **Members** tab, click the team member's row. Their profile opens on the **Overview** tab with four **Learning Progress** counters - rounds played, tracks completed, average score, and average score improvement, each with a last-week delta - plus their **Open Assignments**, an **Areas for Improvement** card pointing at their weakest mission, and a training-activity chart. The **Change user** button up top jumps straight to another team member without going back to the table.

## Opening a round's feedback

Open the **History** tab and click any round to open that session. You see exactly what the learner saw: the score, the **Completed**/**Incomplete** outcome, the per-task evaluation with improvement tips, and the call transcript. The **Briefing** tab shows the mission brief they played against, in case you don't know the scenario.

## What's different from reviewing your own feedback

* **You can comment.** The **Add comment** box under the feedback lets you leave notes on the learner's session - use it to reinforce a tip or set a goal for the next round.
* **You navigate by learner, not by mission.** Your entry point is their profile, and **Change user** moves you across the team.
* Everything else - score, task breakdown, transcript, [feedback structure](/external/coach/user-documentation/feedback) - is identical, so anything in [Understanding Your Feedback](/external/coach/user-documentation/feedback) applies here too.

## What happens next

* Leave a comment on the session so the learner gets your take alongside the AI feedback.
* If one task keeps failing across rounds, that's your coaching topic - see [Coaching with Scorecard Results](/external/coach/user-documentation/coaching-with-scorecards).
* If the learner has nothing to review yet, [assign them a track](/external/coach/user-documentation/assigning-tracks) to get them practicing.

## Related articles

* [Coaching with Scorecard Results](/external/coach/user-documentation/coaching-with-scorecards) - turning what you find into a coaching plan
* [Monitoring Your Team's Progress](/external/coach/user-documentation/monitoring-team-progress) - the team-level view you drilled in from
* [Understanding Your Feedback](/external/coach/user-documentation/feedback) - the full anatomy of the feedback page
* [Assigning a Track to a Learner](/external/coach/user-documentation/assigning-tracks) - acting on what you found

***

*Last updated: June 2026*