> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wejam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating and Managing User Accounts

> Invite or create users, edit their details, and deactivate access.

## Overview

Open **Users** under **Administration** in the sidebar - the page itself is headed **Members**, and only Admins can manage it. It's your member directory: how many [seats](/external/coach/user-documentation/billing-and-plan-limits) you're using, who's registered with which roles and teams, and which invitations are still pending. Each member row carries **Edit** and **Delete** actions.

## Inviting users

Click **Invite new users**. The **Add User** dialog takes one or more email addresses, the role(s) the invitees should hold, their team(s), and optionally **initial assignments** - tracks that land in their to-dos automatically the moment they register, with an optional due date. That last part is worth using: new joiners arrive to a ready-made practice plan instead of an empty page.

Invitees get an email and appear under **Pending Invites** until they accept; pending invites count against your [seat limit](/external/coach/user-documentation/billing-and-plan-limits). You can edit or revoke an invite from its row while it's pending.

## Editing and removing users

Use a member's **Edit** action to change their [role(s)](/external/coach/user-documentation/assigning-roles) or team membership - changes apply immediately. **Delete** removes the user from your organization and frees their seat; their account is removed, so reserve it for people who have actually left.

## What happens next

* New members land on their [Getting Started page](/external/coach/user-documentation/signup) after accepting the invite, with any initial assignments already in their [My To Dos](/external/coach/user-documentation/my-todos).
* Team changes ripple into [sprints](/external/coach/user-documentation/assigning-sprints): joining a team with an active sprint adds the sprint's track to the member's to-dos.
* Freed seats show up immediately in the [license summary](/external/coach/user-documentation/billing-and-plan-limits).

## Troubleshooting

<AccordionGroup>
  <Accordion title="The invitation hasn't arrived">
    Have them check spam, and verify the address on the pending invite's row.
    You can re-issue the invite from the **Pending Invites** section.
  </Accordion>

  <Accordion title="The Invite button is disabled">
    You've reached your seat limit - see [Understanding Billing and Plan
    Limits](/external/coach/user-documentation/billing-and-plan-limits) for your
    options.
  </Accordion>
</AccordionGroup>

## Related articles

* [Assigning Roles to Users](/external/coach/user-documentation/assigning-roles) - what each role unlocks
* [Understanding Billing and Plan Limits](/external/coach/user-documentation/billing-and-plan-limits) - seats, limits, and what happens at the cap
* [Signing Up for JAM](/external/coach/user-documentation/signup) - what invitees experience
* [Assigning a Track to a Learner](/external/coach/user-documentation/assigning-tracks) - assigning content after someone joins

***

*Last updated: June 2026*