> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wejam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Logging In to JAM

> Sign in with email/password, Google, Microsoft, or SSO, and reset a forgotten password.

## Overview

JAM supports three sign-in methods: email/password, Google or Microsoft, and Single Sign-On (SSO).

## Before you start

* If your organization uses SSO, your IT admin must have configured it before you can use the **Sign in with SSO** option.

## Signing in with email and password

Navigate to [https://app.wejam.ai](https://app.wejam.ai). JAM uses a two-step login: enter your email and click **Continue**, then enter your password and click **Log in with email**.

<Note>
  If you signed up via Google or Microsoft, you won't have a password set - use
  the social sign-in buttons instead.
</Note>

## Signing in with Google or Microsoft

Click **Sign in with Google** or **Sign in with Microsoft**. Your Google or Microsoft email must match the email on your JAM account - if you originally registered with a social provider, always use that button.

## Signing in with SSO

Click the **Sign in with SSO** link next to the **Email** field label. You'll be redirected to your company's login system (e.g. Okta, Azure AD) and returned to JAM after signing in.

After a successful login, you land on [My To Dos](/external/coach/user-documentation/my-todos) - or the **Getting Started** page while your first-steps checklist is still open.

## Resetting your password

Click **Forgot password?** on the password step, enter your email, and click **Reset password**. A confirmation appears with quick links to open your email provider. The confirmation shows whether or not the email exists - this is normal, and protects your account.

## Troubleshooting

<AccordionGroup>
  <Accordion title="&#x22;No account found with those credentials&#x22;">
    This can mean several things beyond a wrong password:

    * You may have signed up via Google or Microsoft - try the social sign-in buttons instead.
    * Your email may have a typo - check the email field carefully.
    * You may not have an account yet - click **Sign up** at the bottom of the form.
  </Accordion>

  <Accordion title="Social sign-in doesn't log me in">
    Your Google/Microsoft email must match the email on your JAM account. If you registered with a different email, use email/password login or contact your administrator.
  </Accordion>

  <Accordion title="SSO is not available">
    SSO must be configured by your organization's IT admin. If the **Sign in with SSO** link doesn't work, use email/password or social sign-in instead.
  </Accordion>

  <Accordion title="Password reset email not received">
    Check your spam/junk folder. If your account was created via Google or Microsoft, no password is set - use the social sign-in button instead.
  </Accordion>
</AccordionGroup>

## Related articles

* [Signing Up for JAM](/external/coach/user-documentation/signup) - creating a new account and setting up your organization
* [Managing Your Personal Settings](/external/coach/user-documentation/personal-settings) - changing your password once signed in

***

*Last updated: June 2026*