> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wejam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help in JAM

> Find answers via Jammy, report a bug, or launch a guided tour from any page.

## Overview

JAM has three places to get help. The **Getting Started** page explains what JAM is and how practice works. The **Help Center** widget handles immediate questions and bug reports. The **Take a Tour** (ⓘ) icon opens a guided walkthrough of the page you are viewing.

## Refreshing how JAM works

New to JAM, or need a reminder of how scores, personas, and scorecards fit together? Open **[Getting Started](https://app.wejam.ai/getting-started)** from the sidebar. The page explains how missions group into tracks, and its **Activation checklist** keeps your completed first steps ticked - so you always know what's left.

You can dismiss the welcome guide after reading it - JAM asks you to confirm, and the page stays available from the **Getting Started** entry in the sidebar or from the [Help Center](#asking-a-question-or-reporting-a-bug)'s **Get Help** tab. You cannot lose it.

## Asking a question or reporting a bug

Have a question, or found a bug? Click the floating **?** button in the bottom-right corner of any page. The Help Center opens over your current page - you never lose your place - with three tabs, one for each type of help.

* **Chat** - talk to [Jammy](/external/coach/user-documentation/using-jammy), the JAM AI assistant. Ask any question about the platform and Jammy replies inside the widget; **New chat** starts a fresh conversation.
* **Report** - report a problem to the JAM team. Pick a category and describe what happened.
* **Get Help** - a shortcuts menu that links to every other help option in one place.

The **Report** tab offers five categories: **App keeps crashing**, **Cannot start mission**, **Button is broken**, **Audio not working**, and **App is confusing**. Select one, add a short description, and click **Submit report** - it goes straight to the JAM team.

The **Get Help** tab has four buttons: **Take a Tour** launches a tour on the current page, **Getting Started** opens the Getting Started page, **Help Center** opens JAM's online knowledge base in a new tab, and **Contact Support** reaches the JAM support team directly.

## Taking a guided tour

Look for the **ⓘ** icon in the top-right corner of the page. It appears only on pages that have a tour for your role - if you don't see it, the current page doesn't have one. Click the icon and pick a tour from the menu to start it.

You can launch the same tours from **Help Center → Get Help → Take a Tour**, which is also the quickest way to check whether the page you're on has one.

## What happens next

* Jammy answers arrive in the widget within a few seconds - follow-up questions continue the same conversation until you click **New chat**.
* Bug reports go straight to the JAM team; if they need more detail, they'll reach out via your account email.
* **Contact Support** opens a direct line to a person - use it when the [chat](/external/coach/user-documentation/using-jammy), tours, and this documentation haven't solved it.
* A tour you close midway can be restarted any time from the ⓘ icon or the **Get Help** tab.

## Troubleshooting

<AccordionGroup>
  <Accordion title="The ⓘ tour icon is missing">
    The page you're viewing doesn't have a tour for your role. Open **Help
    Center → Get Help → Take a Tour** to see what's available, or navigate to a
    page that has the icon.
  </Accordion>

  <Accordion title="Jammy is not responding">
    Close the Help Center and open it again. If Jammy still does not reply, your
    network may be blocking it. Switch to the **Report** tab to file a bug, or
    use **Get Help → Contact Support** to reach a support person.
  </Accordion>

  <Accordion title="I dismissed the Getting Started guide and cannot find the page">
    The page is still in the sidebar, listed as **Getting Started**. You can
    also open it from **Help Center → Get Help → Getting Started**.
  </Accordion>
</AccordionGroup>

## Related articles

* [Signing Up for JAM](/external/coach/user-documentation/signup) - create your account and organization
* [Getting Answers and Taking Action with Jammy](/external/coach/user-documentation/using-jammy) - everything the chat assistant can do
* [Connecting JAM to Claude and ChatGPT](/external/coach/user-documentation/connecting-ai-assistants) - use JAM's tools from your own AI assistant
* [Exploring the Course Library](/external/coach/user-documentation/course-library) - browse and start tracks
* [Managing Your Personal Settings](/external/coach/user-documentation/personal-settings) - manage your profile and preferences

***

*Last updated: June 2026*