> ## Documentation Index > Fetch the complete documentation index at: https://docs.wejam.ai/llms.txt > Use this file to discover all available pages before exploring further. # Understanding Your Feedback > Read your overall score, task evaluations, transcript, and conversation stats after a roleplay. ## Overview JAM scores each roleplay based on the mission's tasks. When the call ends, the feedback page opens automatically. To return later, open the mission from [My To Dos](https://app.wejam.ai/users/home) or [My Progress](https://app.wejam.ai/progress), then open the **Feedback** tab. ## Your score and what it means Your overall score (0-100) sets your mission status. Next to the score, JAM shows a short message telling you what to do next: | Score | Status | What to do | | ------ | -------------- | ------------------------------------------------------------------------ | | 70-100 | **Completed** | You passed. Review the tips so you can score even higher. | | 31-69 | **Incomplete** | You're close. Focus on the task named in the status message, then retry. | | 0-30 | **Incomplete** | Re-read the briefing and your feedback before you try again. | When you're ready to try again, click **Start mission** at the top of the page. ## Reading a task evaluation Each task from the mission briefing has its own card, with a status pill telling you how you did: * 🟢 **solved** - you fully addressed the task * 🟡 **partly solved** - you covered some of it, but key elements were missing * 🔴 **not yet solved** - you tried, but didn't meet the criteria * ⚪ **not yet discussed** - the conversation never covered the topic Click **More details** on any card to see the evidence behind the rating, and **Less details** to collapse it again. The expanded card has four parts: 1. **Observations.** Specific moments from your call. A green check (✓) marks what you did well; a red cross (✕) marks what was missing. This is the evidence JAM used to decide the status. 2. **Timestamp links.** Each observation has a timestamp such as *0:06* - click it to jump the transcript to that exact line. 3. **Tips for next time.** Specific phrases and techniques to try in your next round. 4. **Do you agree with this feedback?** Click 👍 to agree or 👎 to disagree. Your response helps JAM improve scoring for everyone. ## Reviewing the transcript and recording The transcript panel holds the full written exchange and the audio recording. Every observation and every transcript line has a timestamp - click any timestamp to scroll the transcript to that moment. Click the play icon to hear the audio, or the download icon to save a copy. If a line clearly doesn't match what was said, click **Report an issue** above the transcript. Background noise, overlapping speech, or a quiet microphone can cause transcription errors; reporting the issue sends the recording to the JAM team for review. Need the transcript in a different language? Click the **Currently shown in** selector above the transcript to switch. Translations are generated when you request them and appear within a few seconds. ## Your conversation stats Three numbers describe how you paced the call. Hover over the info icon (ⓘ) next to each label for JAM's guidance. * **Talk-to-listen ratio** - how many of the total words you said. Aim for less than half, unless you're selling. This leaves space for the other person to speak. * **Talk speed** - words per minute. Target range: 130-160. Slower sounds flat; faster is hard to follow. * **Longest monologue** - the longest time you spoke without stopping. Shorter is usually better - it shows you're asking questions, not giving a lecture. ## What happens next Your next round is where the feedback pays off. Pick the follow-up actions that match how you prefer to practise: * **Start with the red labels.** Tasks marked **not yet solved** or **not yet discussed** are the fastest way to improve your score. * **Listen to one moment, not the whole call.** Click a timestamp on any observation to jump to that line in the transcript. * **Read the tips before you retry.** They often include a sample phrase you can use in the next round. * **Open the [Briefing](/external/coach/user-documentation/roleplay) tab** to refresh the scenario, goals, and Persona before you click **Start mission** again. * **Add a comment** at the bottom of the page. Use it for your own reflection, or so a manager can add coaching notes. ## Troubleshooting Your call ended before you had time to cover the mission's tasks. Start a new round and try to cover each task from the briefing at least briefly - a short exchange is enough for JAM to score the task. Usually the audio was hard to process - background noise, overlapping speech, or a quiet microphone. Click **Report an issue** above the transcript to report it. If a specific phrase is consistently wrong, re-record from somewhere quieter. Open the task you disagree with via **More details**. Under *Do you agree with this feedback?*, click 👍 or 👎. Your rating helps improve future scoring. Browsers often block audio in new tabs. Try these steps in order: 1. Check that the browser tab is not muted (right-click the tab and look for *Unmute tab*). 2. Check that your system volume is up and not muted. 3. Open your browser's site settings for `app.wejam.ai` and allow **Sound** and **Autoplay**. 4. Refresh the page and press play again. If the player still doesn't start, click **Report an issue** so the recording can be checked. ## Related articles * [Starting and Completing a Roleplay](/external/coach/user-documentation/roleplay) - how to find, start, and finish a roleplay mission * [Exploring the Course Library](/external/coach/user-documentation/course-library) - pick your next track once you're ready to move on * [Getting Help in JAM](/external/coach/user-documentation/getting-help) - Help Center, guided tours, and Getting Started page *** *Last updated: June 2026*