> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wejam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Assigning Roles to Users

> Change a member's role between learner, manager, and owner/admin.

## Overview

Roles decide what a user can see and do in JAM. They're set when you [invite someone](/external/coach/user-documentation/managing-user-accounts) and changed any time afterwards from the **Users** page - changing roles requires the **Admin** role yourself. A person can hold several roles at once - a **Coach** who is also a **Learner** is exactly right for managers who practice alongside their team.

## What each role can do

* **Learner** - practices assigned missions, earns XP and certificates, sees only their own progress. The default for everyone who trains.
* **Coach** - everything a Learner sees, plus the same for their teams: assigns [tracks](/external/coach/user-documentation/assigning-tracks) and [sprints](/external/coach/user-documentation/assigning-sprints), monitors [team progress](/external/coach/user-documentation/monitoring-team-progress), and reviews [team members' feedback](/external/coach/user-documentation/reviewing-learner-performance). Scope is limited to teams they manage.
* **Editor** - creates and manages training content in [Jam Studio](/external/coach/user-documentation/creating-publishing-tracks) without the rest of the admin surface.
* **Admin** - holds all rights: content, users and roles, [organization settings](/external/coach/user-documentation/account-settings), and [licenses](/external/coach/user-documentation/billing-and-plan-limits).

## Changing a user's roles

On the **Users** page, use the member's **Edit** action. Add or remove roles in the **Role** field - each selected role appears as a removable chip - and **Save**. The change applies the next time the user loads a page; no re-invite is needed.

## What happens next

* Newly-granted roles add the matching sidebar sections (**Coach** tools for Coaches, **Create** and **Administration** for Editors/Admins).
* A new Coach still needs a team to manage before the coaching pages show data - set that up on the [Teams](https://app.wejam.ai/teams) page.
* Removing a role hides its surface immediately but doesn't delete anything the person created.

## Troubleshooting

<AccordionGroup>
  <Accordion title="A new Coach sees empty coaching pages">
    Coach scope comes from team membership, not the role alone. Add them as the
    manager of a team and their [Activity and Progress
    views](/external/coach/user-documentation/monitoring-team-progress) populate.
  </Accordion>

  <Accordion title="Someone needs to build content but shouldn't manage users">
    That's exactly the **Editor** role - Jam Studio access without
    Administration rights.
  </Accordion>
</AccordionGroup>

## Related articles

* [Creating and Managing User Accounts](/external/coach/user-documentation/managing-user-accounts) - inviting and editing the users these roles attach to
* [Monitoring Your Team's Progress](/external/coach/user-documentation/monitoring-team-progress) - what Coaches gain access to
* [Creating and Publishing a Track](/external/coach/user-documentation/creating-publishing-tracks) - what Editors gain access to
* [Configuring Organization Settings](/external/coach/user-documentation/account-settings) - Admin-only territory

***

*Last updated: June 2026*