Exploring the Course Library

Overview

The Course Library is the catalog of every track published to your organization. A track groups several missions under a single conversation topic. Each mission is a short voice roleplay with a Persona — an AI character that plays the role of a prospect, customer, or teammate. Open the Course Library whenever you want to pick what to practice next.

Opening the Course Library

In the sidebar under Practice, click Course Library.

The Course Library page — every published track appears here once it's available to your team

The Start next mission button in the top-right skips the browsing step. Click it and JAM opens the next mission assigned to you, across all your tracks. Use it when you just want to keep practicing without choosing a track yourself.

Finding a track

Three controls narrow the list, and you can combine them freely:

Search tracks… — filters by track name as you type.

All languages — restricts the list to tracks in a single language.

Filter by conversation topic — click a card in the carousel (e.g. Prospecting and Outreach) to show only tracks in that topic. Click the same card again to clear it.

Active topic filter with no results — the selected topic card stays highlighted so you know which filter is hiding the list

When no tracks match, the list is replaced by No tracks found with the hint Try adjusting your filters or search term to find tracks. Clear the search field, reset the language dropdown to All languages, or click the highlighted topic card again to show every track.

Previewing missions and starting practice

Click anywhere on a track card to open its detail panel. The panel lists every mission in the track, in the order you should play them.

Track detail panel — preview each mission's Persona, duration, and difficulty before you decide to start

Each mission row shows the Persona you will speak with, estimated duration, and difficulty. Expand Description & Learning Outcomes to read the scenario first. When you are ready, click Start to open the briefing page — see Starting and Completing a Roleplay for the full voice-call flow.

Note: Missions are numbered. Play them in order — each one builds on the skills from the previous mission. Completing every mission in a track earns you a certificate.

Troubleshooting

The Course Library is empty

Your organization hasn't published any tracks yet. An admin or manager needs to import a template and publish it from Jam Studio.

A specific track is missing from the list

At least one filter is hiding it. Clear the Search tracks… field, set the language dropdown back to All languages, and make sure no topic card is highlighted.

The Start next mission button isn't visible

The button only appears while you still have assigned missions left to play. If every assigned mission is completed, the button is hidden until a manager assigns new content.

The track card shows a disabled Enroll button

Enrollment happens automatically when a manager assigns the track to you. You can still open the track card to preview its missions, but Start is only active for tracks on your My To Dos list.